Refund policy
Return and Exchange Terms
Thank you for choosing Hengsheng Hardware & Plastic Products Co., Limited. We are committed to providing you with high-quality bath towels and towels and ensuring that your shopping experience is pleasant and satisfactory. In order to protect your rights, we have specially formulated the following return and exchange terms:
1. Return and Exchange Period
You can apply for unconditional return and exchange within 14 days from the date you receive the product. Whether it is quality problems, inappropriate size, or personal reasons, you can return and exchange during this period.
2. Return and Exchange Conditions
Product Unused: The returned and exchanged products must be kept in a new and unused state, and the original packaging and labels are intact.
Return and Exchange Application: Please submit a return and exchange application through our contact information (email: [email protected]) within 14 days after receiving the goods, stating the reason for the return and exchange, and attaching relevant order information.
Return and Exchange Fees: The shipping cost of return and exchange is usually borne by the buyer, unless there is a quality problem with the product or the wrong product is sent.
3. Return and Exchange Process
Submit an application: Contact the customer service team and provide the order number, product information, and reason for return or exchange.
Confirm and process: We will review your return or exchange request as soon as possible after receiving it, and provide you with the return address or exchange process.
Send back the returned goods: Once approved, please follow our instructions to send the goods back, and make sure to use a trackable mailing method.
Refund or exchange: We will process a refund or arrange an exchange as soon as possible after receiving the returned goods and confirming that they are correct. Refunds will be made through the original payment method and are usually completed within 7-10 working days.
4. Inapplicable returns and exchanges
Returns and exchanges are not accepted in the following cases:
Products exceed the 14-day return and exchange period;
Products have been used or damaged;
Customized products or special products (if clearly marked as non-returnable).
5. Quality problems or wrong shipments
If the goods you received have quality problems or do not match the order, please contact us in time, we will provide a full refund or free exchange, and the return costs will be borne by us.
6. Contact Us
If you have any questions or need further assistance, please feel free to contact us via the following methods:
Email: [email protected]
Website: www.hardwaresells.com
We are always committed to providing you with high-quality products and services, thank you for your understanding and support!